Attention to people
Enhance people and their diversity
Intesa Sanpaolo grows and consolidated itself thanks to the development and enhancement of its people. For this reason, among the most important objectives for the Group are the development and implementation of important training programs and the creation of a work environment in which diversity represents a real and decisive added value.
Companies cannot limit themselves only to organizing their collaborators and defining the tasks and responsibilities of each one, but must also take care of the development of their people with a view to continuous improvement in line with corporate strategies.
Main objectives and results*
40.7m training hours since 2022
objective 50 million hours of training in the 2022-2025 period
120 remote workdays per year,
for Group's people extendable to 140 in specific cases
Over 290 talents trained
and 210 in training within the International Talent Program, with 2025 objective of 1,000 talents
*Data referred to 2022-2025 Business Plan and, where not otherwise stated, are data as at 31.12.2024
The development and consolidation of the Bank depend directly on the people who work in the Group. The bank is committed to guaranteeing the rights of workers with particular attention to industrial relations and the defense of employment, to reward and promote merit and to make the corporate welfare system increasingly modern and flexible with concrete development and strengthening measures.
Attention to people: discover all the objectives and the results
| Obiettivo Piano d’Impresa 2022-2025 |
Descrizione | Raggiungimento al 31.12.2024 (laddove non diversamente specificato) |
| Innovative Talent Strategy - Learning ecosystem | 50m hours of training in the 2022-2025 period | ~40.7 million hours of training provided in the 2022-2024 period (Over 14.5 million in 2024)* |
| Increase in reskilled/upskilled people to around 8,000 in 2022-2025 | 6,900 people involved in the upskilling/ reskilling initiatives (2022-2024) | |
| Future leaders programme targeting ~1,000 talents and key people at Group level | 975 Group’s people in the talent programmes (2022-2024) | |
New Job Communities (clusters of professionals with homogeneous skillsets, learning paths and titles) aimed at defining a coherent development model throughout the Group with an increase in the number of participating employees from around 4,000 in 2018-2021 to around 20,000 in 2022-2025 Creation of the leading education player in Italy to position itself as an aggregator of best Italian players in the industry, offer Group’s people bestin-class training on critical capabilities for both the digital and ecological transition and invest in top-notch learning technologies to provide an increasingly more effective learning experience |
36,775 Group’s people involved in the Job Communities initiative, exceeding the target (2022-2024) | |
| Diversity, equity and inclusion | New senior leadership appointments** balanced for gender*** Promotion of an inclusive and diverse environment thanks to a set of dedicated initiatives and a focus on gender equality |
In the 2022-2024 period 25 male (50%) and 25 female (50%) were appointed in senior positions; based on the organisational structure effective on 31st December 2024, the female presence within the senior positions amounted to 28.3% ISPROUD LGBTQ+, in 2024, reached 1,742 members in Italy and abroad Intesa Sanpaolo is: i) the leading Bank worldwide among the 100 most inclusive and diversity-conscious workplaces in the FTSE Diversity & Inclusion Index – Top 100, where it also ranks seventh globally, as well as the first and only banking group in Italy; ii) the first major Italian banking group to obtain the certification for gender parity Prassi di Riferimento (PDR) 125:2022; and iii) the first Italian Bank and among the first banks in Europe to obtain the Gender Equality European & International Standard (GEEIS) – Diversity Certification; iv) included in the Equileap Top Ranking 2025 among the 100 best companies in the world for gender equality |
| Welfare and people care | Next Way of Working at large-scale (hybrid physical-remote) guaranteeing maximumUp to 120 remote workdays per year, extendable to 140 in specific cases |
Up to 120 remote workdays per year, extendable to 140 in specific cases A four-day work week (nine-hour days) on a voluntary basis, with no salary reduction Ascolto e Supporto, the psychological support service available to all employees in Italy and abroad: ~3,000 sessions reported in 2024 ISO 45003 certification for psychological health and safety management at work confirmed in 2024 In 2024, 240,000 people assisted by the Group Health Fund among its people, agents, retirees, and their families In 2024, ~22,000 Group’s people engaged through more than 60 People Care special well-being initiatives, both in-person in 17 locations and via streaming In 2024, ~56,000 Group’s people used the CareLab service via platforms, apps and web apps In 2024, expansion of Energy corners, reaching a total of 69 across 30 company locations In 2024 in addition to the company locations in Brescia and Milan (via Gioia 22), a new gym was added in Torino NCD, doubling the number of registered users In 2024, a total of 66,732 people were trained on Health and Safety (40,978 in 2023) |
* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters, resulting in increased value for hours of learning provided remotely
** 1-2 organisational levels below the CEO
*** Expected to reach around 30% of women in senior leadership positions by 2025
Highlights
A generational change in leadership roles that enhances female talent and creates a mix of experienced and young managers to support innovation and tackle actual and future challenges
Read more
The Group has obtained the certification for gender parity laid down by the National Recovery and Resilience Plan (NRRP), thanks to its commitment to matters of diversity and inclusion.
Read more
Intesa Sanpaolo is the first bank in Europe, the second at global level and the only Italian bank among the 100 most inclusive and diversity-aware workplaces according to the Refinitiv Global Diversity and Inclusion Index
Insights into the world of people by Intesa Sanpaolo
Professional Development
Valuing the Bank employees to generate social and business value.
Welfare and People care
Offer of corporate welfare services and People Care: programs, initiatives and services to promote the well-being of people.
Diversity & Inclusion
The enhancement of people, their diversity and inclusion policies are an essential ingredient of our strategy.
Health and safety
Initiatives and activities to safeguard the health and safety of the Group's people.
Labour relations
Relations with trade unions are inspired by principles of fairness and respect for roles.
Last updated 13 May 2025 at 15:21:40
