UN's Sustainable Development Goals (SDGs)

2024 main results/cumulative value since 2022:

• Support to address social needs: over the 2023-2024 period, €0.7m of contribution already deployed to fight poverty and reduce inequalities and establishment of a dedicated unit, Intesa Sanpaolo per il sociale, focused on reducing inequalities and promoting social inclusion 
• Food and shelter for people in need: over 54.1 million actions carried out (2022-2024) with ~43.5 million meals, ~3.9 million dormitories/beds, ~6.1 million medical prescriptions and 560,000 items of clothing provided 
• Giovani e Lavoro programme: over 4,850 young people trained since Giovani e Lavoro program’s launch (2019); over 8,000 students (aged 18-29) applied for the program in 2024; in 2024, over 1,940 students interviewed and more than 940 students trained/intraining through 36 classes.
• Social housing: partnerships with Coima and Redo to MilanoSesto, the biggest urban regeneration project in Italy; financial and advisory support to the Coima, Covivio and Prada consortium for the project of the Olympic Village
• €20.4bn social lending in the 2022-2024 period (€5.6bn disbursed in 2024)
• Loan to the third sector: in 2024, €271m of loans disbursed
• Fund for impact: tin 2024, ~€110m made available
• Loans for urban regeneration: in 2024, €234m committe

Main objectives:

• New credit to support non-profit activities and vulnerable people and young people for €25bn

• Support for people in need by carrying out about 50 million interventions (meals, beds, medicines and clothing), with the expansion of the food and shelter program for the needy

• Promoting the development of 6,000-8,000 social housing units and student beds

• Impact Fund which allows the disbursement of loans to categories with difficulty in accessing credit despite their potential.

• Strong commitment to ESG, with a position at the top of the world for social impact.

2024 main results/cumulative value since 2022:

• Up to 120 remote workdays per year, extendable to 140 in specific cases 

• A four-day work week (nine-hour days) on a voluntary basis, with no salary reduction

• Ascolto e Supporto, the psychological support service available to all employees in Italy and abroad: ~3,000 sessions reported in 2024

• ISO 45003 certification for psychological health and safety management at work confirmed in 2024

• In 2024, 240,000 people assisted by the Group Health Fund among its people, agents, retirees, and their families

• In 2024, ~22,000 Group’s people engaged through more than 60 People Care special well-being initiatives, both in-person in 17 locations and via streaming

• In 2024, ~56,000 Group’s people used the CareLab service via platforms, apps and web apps

• In 2024, expansion of Energy corners, reaching a total of 69 across 30 company locations

• In 2024 in addition to the company locations in Brescia and Milan (via Gioia 22), a new gym was added in Torino NCD, doubling the number of registered users

• In 2024, a total of 66,732 people were trained on Health and Safety (40,978 in 2023)

Main objectives:

• Large-scale initiatives for the well-being and safety of people (e.g. new office spaces, gyms, healthy food, safety in business travel)

• Continuous attention to the safety of the customer and collaborators

• Welfare promotion

2024 main results/cumulative value since 2022:

• ~40.7 million hours of training provided in the 2022-2024 period (Over 14.5 million in 2024)*

• 6,900 people involved in the upskilling/ reskilling initiatives (2022-2024)

• 975 Group’s people in the talent programmes (2022-2024)

• 36,775 Group’s people involved in the Job Communities initiative, exceeding the target (2022-2024)

• Giovani e Lavoro Programme: over 4,850 young people trained since Giovani e Lavoro programme’s launch (2019); over 8,000 students (aged 18-29) applied for the programme in 2024; in 2024, over 1,940 students interviewed and more than 940 students trained/intraining through 36 classes  

• In 2024, ~€107m made available through Per Merito 

• 16 ESG Laboratories opened in the 2022-2024 period (in 2024, 6 ESG Laboratories organised to disseminate Circular Economy knowledge across different sectors, with 170 people involved) 
• In 2024, 754,000 visits to the Intesa Sanpaolo Gallerie d’Italia, of which 131,000 kids and teenagers; free educational and inclusive activities: ~4,300 visits and workshops for schools, >97,000 children and young participants; ~690 itineraries for disabled and people exposed to fragile contexts, ~8,300 participants; Museums as community spaces: 895 visits and activities for adults and families (14,290 participants); ~480 cultural events and initiatives (~38,490 participants).

Main objectives:

• Creation of a unique ecosystem of skills adapted to the evolution of the Bank through ~50 million hours of training in the period 2022-2025

• 100% of the Group's people with ESG training by 2025

• Supporting the training and access to the Italian labour market of 3,000 young people in the period 2022-2025 through Youth and Work 

• Impact Fund which allows the disbursement of loans to categories with difficulty in accessing credit despite their potential and made available about 107 million euros

• Support to SMEs/Corporates in the pursuit of their sustainability goals by increasing the specialized consulting services offered through the activation of at least one ESG Laboratory in each Regional Directorate by 2025 and ~100 dedicated ESG specialists

• Continuous commitment to culture through the enhancement of the Group's heritage.

   

  * The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters, resulting in increased value for hours of learning provided remotely

2024 main results/cumulative value since 2022:

• In the 2022-2024 period 25 male (50%) and 25 female (50%) were appointed in senior positions; based on the organisational structure effective on 31st December 2024, the female presence within the senior positions amounted to 28.3%

• ISPROUD LGBTQ+, in 2024, reached 1,742 members in Italy and abroad 

• Intesa Sanpaolo is: i) the leading Bank worldwide among the 100 most inclusive and diversity-conscious workplaces in the FTSE Diversity & Inclusion Index – Top 100, where it also ranks seventh globally, as well as the first and only banking group in Italy; ii) the first major Italian banking group to obtain the certification for gender parity Prassi di Riferimento (PDR) 125:2022; and iii) the first Italian Bank and among the first banks in Europe to obtain the Gender Equality European & International Standard (GEEIS) – Diversity Certification; iv) included in the Equileap Top Ranking 2025 among the 100 best companies in the world for gender equality

• €20.4bn disbursed in the 2022-2024 period (€5.6bn disbursed in 2024)

• Regarding the Mamma@Work, in 2024, €2m were granted to over 260 mothers

Main objectives:

• New senior leadership appointments * balanced for gender **

• Promotion of an inclusive and diverse environment thanks to a set of dedicated initiatives and a focus on gender equality

• An estimated 25 billion euro of social lending in 2022-2025
  
  
• Direct support to individuals unable to access credit through traditional financial channels, with dedicated programmes such as Mamma@Work, a highly subsidised loan to enable working mothers with young children to balance maternity and work commitments

*1-2 organisational levels below the CEO. 
** Expected to reach around 30% of women in senior leadership positions by 2025

2024 main results/cumulative value since 2022:

• Financed emissions reduction:
  • in 2024, additional intermediate targets to 2030 set for Iron and Steel, Commercial Real Estate, Residential Real Estate, Cement, Aluminium, Agribusiness- Primary farming 
• Own emissions reduction (2024): 
  • -35% Scope 1 and 2 emissions compared to 2019; 
  • 92.8% of Group electricity purchases coming from renewable sources 
• Intesa Sanpaolo obtained the validation of its emission reduction targets from the Science Based Target initiative (SBTi) in January 2025, following the submission of documentation in March 2024

• ~€68.3bn* the new lending disbursed in support of the green economy, circular economy and ecological transition in 2021-2024 (including Mission 2 NRRP); 
• ~9bn green mortgages disbursed in 2022-2024 (~ €4.1bn in 2024); 
• Circular economy credit plafond: in 2022-2024, >1,050 green and circular projects assessed and validated for a total of ~€34bn, of these >€20bn granted in 642 transactions and ~€12.6bn disbursed; in 2024, 285 green and circular projects validated for a total of €13.1bn, of these €8.3bn granted by the Group in 170 transactions and disbursed €4bn; 
• As of December 2024, €8.6bn the Bank’s outstanding Green Bonds, representing ~18.57% of its publicly issued institutional bonds 
• Launch of 16 ESG Labs (Brescia, Padua, Venice, Bergamo, Cuneo, Bari, Taranto, Rome, Naples, Palermo, Milan, Turin, Florence, Macerata, Chieti and Genoa)
• €156.6bn of AuM in Eurizon funds under Articles 8 and 9 SFDR with a penetration of 75.6% of total funds’ assets in 2024 
• New ESG offer from both Eurizon and Fideuram 
• ESG Ambassador role established in the Private Banking Division – 34 Private Bankers selected for the pilot phase, completed in 2024 
• In 2024, 837 engagements conducted by Eurizon (37% covering ESG issues) 
• In 2024, 115 and 51 engagements respectively, conducted by Fideuram - ISPB Asset Management SGR and Fideuram Asset Management (Ireland) (77% and 96% covering ESG issues)
• Development of a Policy on Biodiversity and Nature
• Think Forestry project: up to 2024 nine interventions were carried out across various areas in Italy
• Paper purchased (2024): 3,696 t (-9.7% vs 2023) 
• Waste (2024): 3,349 t (-11.4% vs 2023) 
• ISO 14001 and 50001 certified scope: 100% of Intesa Sanpaolo site

Main objectives:

• Net-Zero emissions in 2050 for loan and investment portfolios and asset management and insurance
• Carbon neutrality for own emissions in 2030(2) with 100% of energy acquired from renewable sources at Group level in 2030 
• Commitment to securing the validation of its emissions reduction targets from the Science Based Target initiative (SBTi) 
• Support for the green transition: 88 billion euro of new lending for the green economy, circular economy and ecological transition (76 billion euro regarding the application areas of Mission 2 of the National Recovery and Resilience Plan, 12 billion euro of green credit to individuals(5)), of which 8 billion euro dedicated to the circular economy
• Further boost to sustainable lending for Retail customers with a focus on the green transition 
• Strengthening of sustainable lending to SMEs/ Corporate 
• Dedicated Circular economy Lab and strategic partner of the Ellen MacArthur Foundation
• More than 12 ESG Labs, at least one in each Regional Governance Centre, in collaboration with specialised partners to support SMEs/ Corporates in ESG transition
•  Skills4ESG platform for client training and engagement
• Increase in Assets under Management (AuM) in sustainability-conscious investments(10) from 110 billion euro in 2021 to 156 billion in 2025 with the percentage versus total AuM rising from 46% in 2021 to 60% in 2025 
• Expansion of the ESG asset management offering 
• Development of dedicated ESG advisory services for Fideuram
• Adoption of a specific policy on biodiversity
• Responsible management of resources

• * As from 2024 the figure also includes the 2022-2024 cumulative amount of transition finance pertaining to the foreign activities of the Group.

2024 main results/cumulative value since 2022:

• In the 2021-2024 period, a total of 4,550 professionals hired
• In the 2022-2024 period a total of 6,900 people were involved in the upskilling/ reskilling initiative; over 3,000 people involved in 2024 
•  In 2024, 975 people involved in the “Talent Program” and “Key People” programmes
• In 2024, Intesa Sanpaolo recognised as Top Employer Europe 2025(3) and confirmed Top Employer Italy
• over 4,850 young people trained since Giovani e Lavoro programme's launch (2019) 
• Over 8,000 students (aged 18-29) applied for the programme in 2024 
• In 2024, over 1,940 students interviewed and more than 940 students trained/intraining through 36 classes
• In 2024, ~€69.8bn of new mid-term credit issued, with around 43.4 billion euro in Italy 
• €156.6bn of AuM in Eurizon funds under Articles 8 and 9 SFDR with a penetration of 75.6% of total funds’ assets in 2024 
• Continuous new ESG offer from both Eurizon and Fideuram 
• ESG Ambassador role established in the Private Banking Division – 34 Private Bankers selected for the pilot phase, completed in 2024 
• In 2024, 837 engagements conducted by Eurizon (37% covering ESG issues) 
• In 2024, 115 and 51 engagements respectively, conducted by Fideuram - ISPB Asset Management SGR and Fideuram Asset Management (Ireland) (77% and 96% covering ESG issues)
• In 2024, with regard to the BdT Division, a total of 657 thousand multi-channel surveys were conducted to calculate the NPS. The results of surveys were: NPS Retail: 38; NPS Exclusive: 34; NPS Businesses: 24; NPS Third Sector: 33; NPS Agribusiness: 24

Main objectives: 

• New medium/long-term credit disbursed to the real economy for ~€328bn of which €285bn in Italy (cumulative value 2022-2025)

• recruitment of ~4,550 professionals in the period 2022-2025

• reconversion/retraining program of ~8,000 Group people to distribute excess capacity towards the priorities of the Business Plan. "Leaders of the Future" program aimed at ~1,000 talents and key people at Group level

• strengthening of the ESG offer in Asset management1: growth to €156bn of assets under management invested in ESG products in 2025 from €110bn in 2021, increasing the ratio of total assets under management to 60% from 46%. 

2024 main results/cumulative value since 2022

• Continuous enhancing of Isybank, that offer customers a faster, more streamlined approach, emphasizing simplicity, immediacy, and lower costs compared to traditional banking
• Isybank user interface is based on ISP’s award-winning app defined by Forrester as Global Mobile Banking Apps Leader in 2022-2023
• 646 projects launched by Intesa Sanpaolo Innovation Center (ISPIC) in the 2022- 2024 period (241 projects launched in 2024)
• €118m invested by Neva SGR in the 2022-2024 period (more than €33m in 2024)
• Launch of two new Funds (Neva II and Neva II Italia) with the objective to raise €500m (first closing of more than €200m)
• 27 research projects launched in the 2022-2024 period (18 ongoing projects in 2024 on AI, neuroscience and robotics, with 8 launched in 2024)
• Approximately 80 corporates have participated in open innovation programmes, with 11 involved in circular economy-focused projects
• In the 2019-2024 period, over 230 startups were accelerated, over 450 collaborations and proofs of concept were realized, more than €120m in capital was raised, and 830 new hires were made
• Over 100 positioning and matchmaking events organised in the 2022- 2024 period, involving over 17,000 participants (in 2024, 41 events organised with over 12,000 participants, and approximately 80 corporates participated in open innovation programmes, with 11 involved in circular economy-focused projects
• In 2024, 260,670 hours of training on cybersecurity, involving 87,901 Group’s people
• In 2024, commitments of approximately €234m were made to support investments in housing, services, and sustainable infrastructure
• Enhancement of the Group’s ongoing initiatives in terms of promoting housing units, also identifying some new partnerships with leading operators in the sector
• In 2024, Intesa Sanpaolo Gallerie d’Italia recorded a total of 754,000 visits, of which 131,000 kids and teenagers 
• Free educational and inclusive activities: ~4,300 visits and workshops for schools, >97,000 children and young participants; ~690 itineraries for disabled and people exposed to fragile contexts, ~8,300 participants 
• Museums as community spaces: 895 visits and activities for adults and families (14,290 participants); ~480 cultural events and initiatives (~38,490 participants)

Main objectives:

• Creation of a new digital bank to effectively serve a significant portion of Intesa Sanpaolo customers who do not visit branch

• Launch of around 800 innovation projects in 2022-2025

•  Around 100 million euro invested by Neva SGR in startups

• Support to high-potential startups through nonfinancial services (e.g. acceleration programmes) and the connection/support of venture capital funds, also thanks to Neva SGR

• Development of multidisciplinary applied research projects (e.g. AI, neuroscience, robotics) via collaboration with top-notch research centres, promoting technology transfer and spin-offs and creating intangible assets and intellectual property

• Acceleration of business transformation and support to corporates’ long-term development (e.g. scouting new technologies) promoting de-risking and competitiveness through open innovation programmes
• Support to the development of innovation ecosystems with an international perspective, coordinating the network of relationships with corporates, incubators, R&D centres, universities, national and international institutions
• Diffusion of innovation mindset/culture through events and new educational formats  
• Providing Group’s people with excellent training on critical skills for the digital transition
• Dedicated programme for urban regeneration with investments in hospitals, smart mobility, broadband networks, education and service and sustainable infrastructure
• Promotion of 6,000-8,000 units of social housing and student bed places
• Multi-year programme of original temporary exhibitions, educational labs with schools and social inclusion projects dedicated to vulnerable categories 
• Professional education programmes in art and culture 
•  Partnerships with museums, public/private institutions in Italy and abroad 
• Sponsorship of cultural activities and events
•  Restituzioni programme, dedicated to restoration and valorisation of the national heritage curated by the Bank in collaboration with the Cultural Ministry

2024 main results/cumulative value since 2022

• Training on anti-corruption and antimoney laundering is mandatory and follows multi-year cycles, also according to local regulations. In 2024, 88,109 Group’s people (95% of the total) were provided with a total of 342,157 training hours 
• In 2024, there were no cases of disciplinary measures related to corruption incidents. There were no dismissals due to corruption. There were no significant penalties for noncompliance with laws or regulations relating to corruption
• Continuous commitment to domestic and international initiatives, partnerships and strategies
• The Group is certified under the international standard UNI ISO 37001:2016 Anti-bribery management systems
• In 2024, 6 ESG audits were carried out within the scope of the ESG Programme, all of which yielded positive results
• In 2024, 70,299 Group’s people trained on free competition (75.5% of the total) and 1,429,006 hours provided
• In 2024, 54,870 Group’s people trained on privacy protection (58.9% of the total) and 72,798 hours provided
• In 2024, 77,573 Group’s people trained on customer protection (83.3% of the total) and 1,639,036 hours provided

Main objectives:

• Ongoing monitoring of the consistent application of internal regulations and dedicated training initiatives